If we anticipate long delays in processing orders, we will notify each customer using the email address provided. An overwhelming number of special holiday or promotional orders that we receive. We will make every effort to advise our customers of any upcoming changes on our web site Change in hours of operation or local holiday observances. Customs delays at international customs clearing facilities Severe weather and Acts of God including snow storms, tornadoes, twisters, severe rain or flooding, severe cold or other unforseen events. There may be occassions where your shipment is delayed which could be due to the following reasons: Orders may delayed for the following reasonsĪlthough we do our best to ensure your order is processed as soon as possible, we cannot control the timely delivery of your package. This tracking ability is a service provided by a 3rd party (USPS/Fedex) and we have no control over your ability to access this information. The email will contain a tracking number you may use to track your package. Once an order has been shipped by us, an email will be sent to the email address you supplied during checkout. Please consult your local Customs Agency if you are concerned about such charges.Ĭoffees of Hawaii, LLC or is not responsible for VAT, duties, or any taxes/fees that the customer may incur upon delivery. We have no control over these charges and cannot accept responsibility for any additional charges or fees. If you prefer the ability to track your order we suggest you choose Federal Express instead.ĭuties and Taxes for International OrdersĬertain countries may charge taxes and duties on certain items that are imported from the United States. Most of the smaller packages sent via USPS do not have tracking ability.
Some European countries, Australia, and New Zealand can take up to 3 - 4 weeks to deliver packages. Deliveries to Canada typically take 6-10 days pending any delays at Customs. It takes one business day (Monday thru Friday) to fly your package from Molokai to the Honolulu sorting facility.Īll international packages that ship with USPS have varied transit times. If you do not wish to have this service, please specify "no signature required" in the Comments section of your order during checkout.įederal Express adds one day to their published transit times for shipments from Molokai. If you would like a "signature required for delivery", please specify this in the Comments section of your order during checkout.Įxception: For security reasons, orders over $300 are shipped with "signature required". Failure to supply a valid address may result in a delay of your order.Īll of our Federal Express packages (with the exception below) have "no signature required" as the standard. This applies to both domestic and international orders. Orders received after 9:00 am HAST or on weekends or major holidays will usually ship the next business day. This applies to both domestic and international orders.įedEx orders received by 9:00 am HAST Monday through Friday will usually ship the same day. Orders received after 1:00 pm HAST or on weekends or major holidays will usually ship the next business day.
USPS orders received by 1:00 pm HAST (Hawaii-Aleutian Standard Time) Monday through Friday will usually ship the same day. We accept orders and ship to all countries except the following: You will be able to calculate your shipping rate for both of these options during checkout.
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